Welcome to the Learning.net Learning Center

Privacy, security, and refunds

For all complaints, refunds, and to re-schedule a canceled class contact the Learning.net Customer Support Department at (866) 798-5897 ext 19 or email support@learning.net.

Course Cancellation

As an online provider of continuing education, Learning.net is not subject to the circumstances that often can result in the cancellation of a live lecture. Except for web seminars, courses are initiated and completed at your convenience. Learning.net will not cancel a course that has been purchased once in progress.

Refunds

We will gladly grant a refund for any course under the following circumstances:
1. You accidentally purchase the wrong course or an inappropriate course for your field of interest.
2. You begin a course but are confused or dissatisfied with its content.
3. Your requirements change while in the middle of a course.
4. A course expires before you complete it and is therefore not valid for credit.
5. You become dissatisfied with the system for any reason and want to cancel your membership.
6. Once a test has been submitted, we cannot grant a refund.

Complaint Resolution

Customer complaints are handled by the Learning.net Support Help Desk, which is empowered to handle and resolve customer complaints. In the event you are still dissatisfied, Learning.net will escalate your inquiry to an officer of the corporation.

Course Completion

At the completion of a self- study course, you will be presented with a final certification exam. Upon answering the questions, the exam is graded electronically and you are immediately informed of the results. A "passing grade" for each course is set according to standards posted by the corresponding professional association or industry regulator. If a passing grade is achieved, you are issued a completion certificate and a record of completion is stored in the Learning.net system. The records will be made available for review by any duly recognized compliance authority.

If a passing grade is not achieved, you will be notified immediately and will be presented with options for re-taking the test based on guidelines set by the governing body. In some instances, those requirements allow for the same test to be taken again a limited number of times and resubmitted until a passing grade is met. In other cases, it is necessary to take a completely different test covering the same material. Except where otherwise required by a governing body, Learning.net allows a maximum of three (3) test submissions.

At the completion of a group internet-based course, your answers to the polling questions in the course will be reviewed. If you answered all polling questions (regardless of your score on the questions) you will be presented with a completion certificate and a record of completion is stored in the Learning.net system. The records will be made available for review by any duly recognized compliance authority.

Privacy

The Learning Network (Learning.net) respects your personal information and protects it with its highest level of security. Your personal information is ONLY accessible to the Learning.net and the designated regulatory association, and will NEVER be sold or given to outside organizations without your permission.

Security and Credit Cards

Learning.net uses the same level of security that financial institutions use to guard your personal data. Credit card numbers are not stored on the Learning.net system. You may update or change your other billing information at any time. For security reasons, we will never re-display entire credit card numbers in readable form and all credit card transactions will be handled by our secure server. We do not offer non-secure transactions.

Cookies

Learning.net uses cookies to track your progress through a course. The cookie contains only your UserID. If you have questions concerning the use of cookies, please contact our Support Help Desk for additional information (email support@learning.net, phone 866-798-5897).

Records Retention

Learning.net retains records for a minimum of five years after the certificate of completion issuance date.

For learners retained records include but are not limited to:

• Records of participation
• Dates and locations
• Instructor names and credentials
• Number of CPE credits earned by participants
• Results of program evaluations.

For pilot testing retained records include but are not limited to:

• When the pilot test was conducted
• The intended participant population
• How the sample was determined
• Names and profiles of sample participants
• A summary of participants’ actual completion times.

For pilot testing retained records include but are not limited to:

• When the pilot test was conducted
• The intended participant population
• How the sample was determined
• Names and profiles of sample participants
• A summary of participants’ actual completion times.

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